FREQUENTLY ASKED QUESTIONS
Know what
to expect.
Practical information for your first visit, all in one place.
Any other questions?Do you offer physiotherapy in English?
Yes, we also offer physiotherapy in English.
Do I need a doctor's referral?
No, you do not need a referral. We are a private physiotherapy practice. If you have medical reports related to your condition, please bring them with you.
What should I bring?
Bring comfortable exercise clothes and a towel. If you have a medical report related to your condition, please bring it too.
What happens during an appointment?
At your first visit, we begin by asking about the background to your difficulties. This is followed by an assessment and treatment based on the findings, usually combining soft tissue techniques, mobilisation and individual exercise.
Is treatment covered by health insurance?
Our treatment is not covered directly by health insurance. You may be able to receive a contribution from your insurer’s prevention fund if you meet its conditions. We will issue a payment receipt specifying the care provided.
For example, in 2026 VZP offers adults up to CZK 1,000 towards selected rehabilitation procedures, including physiotherapy, after completing a specified preventive screening examination. This contribution does not cover an initial assessment or the purchase of gift vouchers. Please check the amount and eligibility conditions in advance. Current VZP conditions.
How do I pay?
You can pay at the clinic in cash or by bank transfer using a QR code.
What if I cancel less than 24 hours in advance?
If you cancel less than 24 hours before your appointment, we may charge 50% of the price. If you know you cannot attend, please let us know as soon as possible.
Can someone else use my appointment?
Yes. If you cannot attend, someone else can use your appointment.
How long is a gift voucher valid?
Vouchers are valid for 1 year and can cover your chosen number of visits.
Do you also treat children?
Yes, we also treat school-age children, particularly those with common movement-related problems. We can help with sports injuries, muscle or joint overload, musculoskeletal pain and postural difficulties, for example.
Our care is primarily for children who are active and able to participate in individual therapy and exercise. For specific paediatric conditions or more complex diagnoses, we will recommend a clinic specialising in paediatric physiotherapy.